At Varsity Spirit, the health and safety of our athletes, coaches, employees, families and friends is our top priority. We are diligently monitoring the Coronavirus (COVID-19) and closely watching official information from health authorities such as the Centers for Disease Control (“CDC”) and World Health Organization (“WHO”) as it relates to our larger community.
We understand that this is a fluid situation, and we have a dedicated response team working around the clock to keep you updated as the situation evolves. We remain committed to providing you the best in cheer and dance apparel and accessories, while ensuring your safety and the safety of our employees.
Varsity Spirit event updates can be found here: https://www.varsity.com/health-update/
Varsity Shop FAQs
Q: Are you still open for business?
A: Yes, we are open for business. Our team is currently working remotely and able to assist you during normal business hours (Monday-Friday, 8:00-5:00 CST). We can be reached at 800.533.8022 or firstname.lastname@example.org.
Q: Are deliveries delayed?
A: At this time, we are not experiencing delivery delays for stock merchandise.
Q: How can I track my order?
A: Once your order is entered into our system, you will receive an email confirmation with instructions on how to track your order. If you have not received an email, please contact Customer Service at 800.533.8022 or email@example.com for assistance.
Q: Can I still return an item?
A: Our return policy has not changed. For details, please go here.
Q: Are your packages free of COVID-19?
A: Coronaviruses do not generally survive for long on surfaces so there is likely very low risk of them spreading from products or packaging that travel for many days at room temperature. Coronaviruses are generally thought to be spread most often through direct contact with those who are ill coughing or sneezing. Currently there is no evidence to support transmission through imported goods. [source: https://www.cdc.gov/coronavirus/2019-ncov/faq.html]