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Returns & Exchanges

Varsity stands behind all of our products.  If we have manufactured a garment incorrectly or our merchandise is defective, Varsity will make it right.  We hope you are satisfied with every purchase you make from Varsity, however, if you need to make an exchange or return, please carefully read our policy, and follow the appropriate instructions based on how your order was placed.


Return and Exchange Policy

All custom/made-to-order or lettered items cannot be returned or exchanged.  If there is an error or a defect, your Rep must be notified within 60 days of receipt of your items.  All in stock items may be exchanged or returned within 30 days of receipt of your items.

Examples of items that are not returnable include but are not limited to: custom/made-to-order uniforms, warmups, jackets, and dancewear; lettered or silkscreened items, personalized camp wear, chenille, custom/made-to-order hair accessories, socks, megaphones, and poms. 

Items that have been worn, soiled, laundered, or altered in any way cannot be returned.

Washing instructions are printed clearly on all garment labels.  Items not washed according to our care labels are not returnable.

Due to health regulations, briefs, bodysuits, tights, and in-stock dancewear may not be returned if the package has been opened.

Shoes may be returned provided they are not soiled, remain in their original shoe box, and there is no writing on the shoe box.  There is no restocking fee for shoe returns.  If shoes are not received in restockable condition, they will be returned to you.

Beauty product returns will only be accepted if the product is in its original packaging, unopened, and in saleable condition within the 30 day return period from original date of purchase.

We do not give refunds, credits, or exchanges on any item deemed FINAL SALE.


Instructions for Returns and Exchanges

If you purchased merchandise through the online store, please follow these instructions.

If you need to return or exchange an in stock item (not custom/made-to-order), please follow the instructions below within 30 days of receiving your item:

  1. Package the item(s) to be returned. Shoes must be clean (inside and out) with no writing on the box. Undergarments must be unopened with no writing on the packaging.
  2. Fill out the Return Form that came with your shipment and place it in the box. Be sure to include your Order Number and Customer Number. If you no longer have your Return Form, a new one can be printed by downloading the form here.
  3. Click here to download and print the pre-paid FedEx return label, or address the box to:

    Varsity Stock Returns
    3131 Appling Road
    Bartlett, TN 38133

    If the pre-paid return label is not used, return shipping fees are not reimbursable.  If merchandise is being exchanged, there is no additional shipping charge to fulfill your exchange request.

  4. Drop your package off at your closest FedEx location. Save your tracking information for reference.

If you purchased merchandise through your local Varsity Fashion Rep, please contact your rep for assistance.  Not sure who your rep is?  Find your Rep here.

If there is an error or a defect on a custom/made-to-order item, please call or e-mail your Rep immediately.  Requests must be received within 60 days of receiving your item. Please provide your Rep with the item, size, and a picture of the issue if applicable.

If you need to return or exchange an in stock item (not custom/made-to-order), please contact your Rep and follow the instructions below within 30 days of receiving your item:

  1. Package the item(s) to be returned. Shoes must be clean (inside and out) with no writing on the box. Undergarments must be unopened with no writing on the packaging.
  2. Fill out the Return Form that came with your items and place it in the box. Be sure to include your Order Number and Customer Number. If you no longer have your Return Form, a new one can be printed by downloading the form here.
  3. Click here to download and print the pre-paid FedEx return label, or address the box to:

    Varsity Stock Returns
    3131 Appling Road
    Bartlett, TN 38133

    If the pre-paid return label is not used, return shipping fees are not reimbursable.  If merchandise is being exchanged, there is no additional shipping charge to fulfill your exchange request.

  4. Drop your package off at your closest FedEx location. Save your tracking information and send a copy to your Rep.

If you purchased items onsite at a camp or an event, please call 800.354.8264 for assistance.

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