Technical Information


Following are the most common technical issues and solutions that our online shoppers encounter. If you need further assistance with an issue you are experiencing on our site, please contact us at 1.800.533.8022 and one of our friendly customer service representatives will be happy to help you.


Internet Browser Requirements | back to top

Our web site has been optimized for Windows Explorer 8.0; Mozilla Firefox 3.6; and, Safari 4.0. If you do not use one of these browsers, you may experience difficulty viewing some areas of our web site. To update your browser, please visit or or


Cookies | back to top

What are cookies?  

Cookies are small data files that one of our servers sends to your computer via your Web browser when you connect with our Web site. The primary function is to remember you by tracking your browsing sessions, which enables us to collect non-personally identifying information (such as your browser type, IP address, domain name, etc.) and provide you with a more relevant shopping experience.


How we use cookies

We use cookies to help process your order through our website and to provide you with a personalized shopping experience. To place an order and complete your transaction on, you must have 'cookies' enabled on your Web browser. (If you don't want to enable cookies but would like to place an order, please call us toll free at 1.800.533.8022.) You must also have cookies turned on in order to create a personal account on and to access that online account.


Cookies also help us determine which features and tools you use, and which pages you visit on; remember which items you've placed in your shopping cart; and, enable you to checkout faster if you've created an account with us.


If you have any concerns about leaving cookies on your computer for extended periods, you can delete them using your browser preferences or privacy menus.


SSL - Secure Shopping | back to top

To purchase products on, you must use a browser that is SSL-compliant and has a secure mode. To make sure your browser is secure, look for a closed lock or an unbroken key at the bottom of the checkout page.


Adobe Flash Player Plug-In | back to top

To view some online content, your browser must have the Adobe Flash Player Plug-In installed.


Security and Firewalls | back to top

Anti-virus, anti-spyware, pop-up blockers, web accelerators, web filters and personal firewall software installed on your computer and/or on your network may prevent you from accessing some parts of our Web site. Please check the Web security settings on your computer and browser (we recommend browser Security Setting to be at Medium) and contact your Internet Service Provider to resolve network issues.


JavaScript | back to top

To shop on our Web site, you must enable JavaScript in your browser.


How to enable JavaScript on your browser:


Internet Explorer 8.0 and higher for Windows

1. Click the Tools menu.

2. Click Internet Options to open the Internet Options dialog box.

3. Click the Security tab.

4. Click the Internet symbol (a globe).

5. Click the Custom Level button to open the Security Settings dialog box.

6. In the Settings list, scroll down to Scripting.

7. Under Active Scripting, click Enable so that a dot appears next to it.

8. (If you are unsure about the other Security Settings, please check with your Network Administrator).

9. Click OK to close the Security Settings dialog box.

10. Click Yes in the Warning! Message box.

11. Click OK to close the Internet Options dialog box.


Firefox 3.6 and higher for Windows

1. On the Tools menu, click Options.

2. Click on the Content icon.

3. Check the box next to Enable JavaScript.

4. Click OK.


Safari 4.0 and higher for Windows

1. On the Edit menu, click Preferences.

2. Click the Security icon.

3. Under Web Content, check Enable JavaScript.

4. Close the Preferences window.


Safari 4.0 and higher for Mac

1. Click Safari.

2. Click the Security icon.

3. Under Web Content, check Enable JavaScript.

4. Click OK.


Firefox 3.6 and higher for Mac

1. Click on Preferences.

2. Click on Web Features.

3. Check Enable JavaScript.

4. Click OK.


Browser Toolbars | back to top

Customizable browser toolbars may affect the functionality of our Web site. Please refer to the toolbar documentation to review security and content-blocking features.


Internet Connection | back to top

We recommend a minimum 56K connection speed for viewing this site. Although any connection will work, faster is better. The difference in performance is mainly in the speed that images and text will load as you go from one page to the next.


Problems with your Computer | back to top

If you are experiencing problems with your computer, we recommend you contact the manufacturer of your computer or the location where you purchased your computer for assistance.